1. General Information
1.1 Products offered for sale (hereinafter, the “Products”) through our website www. ferragamo.com (hereinafter, the “Site”) are governed by these general terms and conditions of sale (the “Terms”).

1.2 Ferragamo Canada, Inc. and its parent, subsidiaries and affiliates (collectively, hereinafter “Ferragamo”) reserves the right to apply specific contractual estimations (the “Specific Estimations”) to any order (hereinafter “Order” or “Orders”). In such case, the contractual conditions applicable to an Order will be both the Terms and the Specific Estimations, which are intended to be independent and separate contracts from each other. In the event of a conflict between the Terms and the Specific Estimations, the Specific Estimations will govern.

1.3 The Products are directly sold by Ferragamo.
To protect the originality and quality, as well as identify the provenance of our Products, a passive NFC (Near Field Communication) tag has been inserted in some shoe models. The tag contains no personal information and is not readable at distance.

1.4 Ferragamo Canada, Inc. is incorporated under the laws of Canada with a principal office located at 918 Robson Street, Vancouver, BC V6Z 2E7.

2. Trade Policy
2.1. The Products are only intended for sale to individuals who are end-user consumers (here in after “Customers,” and each, a “Customer”). Customers include the individual adult who acts for purposes not related to trade, business or professional activity. Any Product ordered or purchased from this Site may only be ordered or purchased for non-commercial and lawful purposes and any other use is not permitted.

2.2 Ferragamo reserves the right not to accept Orders from those who are not “Customers.”

2.3 Ferragamo reserves the right to make changes to the Site, its policies and these Terms at any time. Customer will be subject to the Terms and policies in effect at the time their Order is submitted.

2.4 The maximum quantity of Products that may be purchased by a Customer in any one Order for certain categories of Product are shown in Appendix 1. In addition to the maximum quantities listed on Appendix 1, Ferragamo reserves the right to limit quantities of Products ordered as it desires from time to time.

2.5 Orders from countries not included among those displayed in the delivery addresses definition page will not be accepted.

2.6 No Product will be sent for delivery or distributed to an address containing a PO Box or if it is not possible for Ferragamo to identify the individual receiving the Order or an individual’s private address.

2.7 All notices which are to be sent out via e-mail pursuant to the Terms will be sent to the e-mail address provided by Customer at the time Customer registers with the Site.

2.8 To purchase through this Site, Customer must be the age of majority in Customer’s province/territory of residence and must agree to pay for all charges noted on the Site as payable by Customer.

2.9 For certain activities on the Site, Customer may require an account name and a password. It is solely Customer’s responsibility to keep account information and password secure. Customer must not disclose the password to anyone. Customer agrees to notify Ferragamo immediately of any unauthorized use of Customer’s account. FERRAGAMO DISCLAIMS ALL LIABILITY ARISING FROM OR RELATED TO CUSTOMER’S FAILURE TO KEEP CUSTOMER’S ACCOUNT NAME AND PASSWORD SECURE.

3. Purchase Conditions
3.1 Each Product offered for sale can be selected through a dedicated web frame that will display the photo, the unit price, and the colors and sizes available (where applicable). Applicable taxes will be displayed at checkout.

3.2 Some Products may be displayed on the Site for promotional reasons only and not for sale. Such Products are not for sale and may not be purchased.

3.3 Images and colors of Products offered, in some cases may be different than they appear on the Site because of the technical characteristics and resolution of equipment and software used by the Customer. Images and colors, then, must be considered only as indicative, and Customers are responsible for verifying whether the Product matches their expectations with respect to color and texture. Ferragamo will not be responsible for any inaccurate images or colors of Products due to the technical characteristics of equipment and software used by a Customer.

3.4 To complete any Orders for the Products selected, the Customer will have to follow the instructions and procedures provided on the Site.

3.5 The Customer is responsible for checking the accuracy of the contents of each Order it places before confirming the Order and the Customer is responsible for filling in the purchase form according to the instructions provided on the corresponding page of the Site. Before completing each Order, Customer will be asked to confirm that Customer carefully read and accepts the Terms and any Specific Estimations. In case of non-acceptance by Customer of the Terms and any Specific Estimations, the Order will not be completed.

3.6 If the Customer wants to make changes or corrections to the Order after confirmation, Customer must contact Customer Care Service (“Customer Care Service”) at the number displayed in the “Contacts” section of the Site. A confirmed Order cannot be further modified or cancelled, except as may be expressly provided by the Terms, Specific Estimations or otherwise provided by applicable law. Customer can check an Order status at any time by entering the Customer restricted area on the Site or by contacting Customer Care Service.

3.7 As soon as Customer submits an Order, it is recommended that Customer download and save or print the Terms prevailing at the time of submission and any Specific Estimations applicable to the Order. Customer will also receive an e-mail confirmation (“Email”) of a received Order containing a summary of information already contained in the order form (i.e. Customer data, shipping method and address, information about each Product purchased, as well as details of price and delivery rate (the “Data”).To protect the security and privacy of Customer, the Email does not contain the Data, but provides a link that will grant a more secure download of the Data.

4. Availability and Delivery
4.1 Customer acknowledges that stocks of Products offered on the Site are limited.

4.2 Occasionally, some Products may be unavailable. In such instance, Ferragamo will inform Customer as soon as possible, and in any event, within forty-eight (48) hours (excluding weekends and U.S. holidays) from the date the Order is received by Ferragamo. If a Product from the Order is unavailable then the Order will be fulfilled based on the available Product.

4.3 Customer acknowledges that when an Order is sent to the internal unit of Ferragamo responsible for fulfilling such Order, an Email will be sent to Customer. Sometimes this Email will be substituted by or take the form of a shipping notice. Ferragamo will send an additional Email to Customer when the parcel containing the ordered Products leaves the warehouse. However, delivery times are not guaranteed and are only estimates.

4.4 Ferragamo will use its best efforts to fulfill each Order within ten (10) business days, and in any event, within twenty (20) business days from the day following Customer’s submission of the Order, but does not guarantee to do so. However, Ferragamo will not be liable for, nor indemnify Customer from, any claims, losses, or expenses resulting from Ferragamo not shipping an Order within any certain timeframes.

4.5 Custom orders, including but not limited to Custom Vara, MTO Drivers and MTO Tramezza, are subject to longer delivery times. Ferragamo will use its best efforts to fulfill each custom Order within the estimated timeframe, but does not guarantee to do so. Ferragamo will not be liable for, nor indemnify Customer from, any claims, losses, or expenses resulting from Ferragamo not shipping a custom Order within any certain timeframes.

4.6 Customer may contact Customer Care Service for assistance with any matter relating to delivery.

5.Ship To Store
5.1 If the Customer selects the “Ship To Store” option, the Products ordered may be collected at the Ferragamo Boutique chosen from those available at the time of order placement.

5.2 The shipment method is Standard Ground.

5.3 Delivery to the selected Boutique will be within 10 days from the date in which the Customer receives communication via e-mail that the order has been delivered to the carrier.

5.4 For collection of the Products relative to the Order, the customer must go to the selected Boutique and provide the order number, a current government-issued I.D., and sign the pick up confirmation form.

5.5. The customer may delegate a third person to collect the order. The delegate must also provide the order number, a current government-issued I.D., and sign the pick up confirmation form.

5.6 The Customer has 15 calendar days after receipt of the Order in the Boutique to collect the Order.

5.7 If the Order has not been collected within the terms indicated in article 5.6, it will be returned back to the warehouse and processed as a return. The value of the Products returned will be credited back to the Customer using the original payment method.

6.Prices and Payment
6.1 The displayed prices of Products offered on the Site do not include applicable taxes; however, the applicable taxes will be added and displayed at checkout.

6.2 The prices are quoted in Canadian Dollars.

6.3 The total price for each Order will also contain the shipping costs calculated as specified in Article 7 of these Terms.

6.4 Ferragamo reserves the right to change prices of Products offered at any time and without notice. The prices published on the Site at the time an Order is confirmed are the prices that will be applied to such Order, subject to the following sentence. Ferragamo, at its sole discretion, may cancel an Order(s) if the published price for any Product is incorrect due to an error and Ferragamo shall not be bound by any such pricing error.

6.5 Payment can be made only by credit card. Credit card transactions will be governed by the specific credit card provider’s rules.

6.6 Successful completion of each Order will take place only after verification of Customer’s credit card data and after the authorization to carry out the charge for the Order on such credit card. Customer’s credit card will be charged only after the Order is shipped.

7. Shipment Rates
7.1 Shipment costs will be charged to the Customer in a sum as listed below. There will be a Delivery and Processing Charge (“D&P”) for internet order processing, item selection, packaging, processing, transport and handling. Delivery times are not guaranteed, but include our best approximation. D&P is subject to change and will be determined at time of Order and subject to the following:

Orders will be shipped using FedEx delivery service. Orders are processed and delivered Monday through Friday, excluding U.S. holidays.

At this time, Ferragamo only delivers within Canada. In addition, Ferragamo will not process an Order where a P.O. box or APO/FPO, or Freight Forwarder address is given as the delivery address.

Standard delivery
Unless an expedited service is requested, your Order should arrive in approximately 5-7 business days after shipped.

Next day delivery
If requested, Next Day Delivery is a $35 charge. Your Order should arrive the next business day after shipped, if ordered by 12:00 noon (EST). Please note that overnight orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed Monday and should arrive the next business day.

Canada:

“Standard”	delivery Complimentary
“Next day”	delivery $35.00
“Returned Products”	No charge as long as our mailing label is used and return procedure followed

7.2 Shipment cost will be displayed, along with other costs related to the purchase, at the end of the order form prior to confirmation of the Order.

7.3 For security reasons, all Ferragamo online purchases require a signature upon delivery. All orders are delivered by FEDEX. If you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days. If you are still unavailable to sign for your package, the package will be returned to Ferragamo.

7.4 Ferragamo cannot be held responsible if the delivery address is incorrect or incomplete. Changes to the shipping address are not permitted once your Order has been placed. Please note that Ferragamo does not deliver to PO boxes.

8. Accommodations
8.1 Customer shall check the Products immediately upon delivery to determine compliance with the Order.

8.2 Customer should describe any defects (i.e. packaging shows evidence of tampering, damaged Product, missing Products or items, or Products different than those ordered and/or indicated in the shipment document) in writing directly on the delivery document to be signed by Customer.

8.3 If one or more Products delivered are different from the ones ordered, or are damaged, Customer must promptly inform Ferragamo by contacting Customer Care Service, except if such defects are described in the delivery document as provided in paragraph 8.2. In such instance:
• Customer’s remedies are limited to (i) returning the Product and requesting a replacement Product, (ii) accepting the defective Product, or (iii) if a replacement Product is not available, returning the Order in whole or in part. Customer has no right to any other compensation or remedy, subject to any mandatory provisions of applicable law.
• If Customer elects to return the Product, Customer Care Service will provide Customer with a return reason code that shall be entered on the “return form” included in the packaging in order to complete the return. The Customer will not be charged the shipping costs for any replacement Products, provided they use Ferragamo’s preferred shipper, FedEx.

8.4 In the case of returns, Customer must carefully follow the return procedures established by Ferragamo. Ferragamo advises Customers to contact Customer Care Service for guidance and to ship any returns via FedEx. While FedEx is recommended, Customer is free to choose any other courier service at the Customer’s expense.

9. Product Returns
9.1 Customer has the right to return Product(s) from its Order, with no penalty and no requirement to specify a reason, by returning the Products it received to Ferragamo within thirty (30) days from the date such Products were delivered. Returns of Sale or Clearance Product(s) and Timepieces must be received by Ferragamo within ten (10) days from date of delivery. Timepiece returns must be accompanied with their original warranty booklet. Custom or made-to-order items, Jewelry (Gold and Silver), and opened Fragrances are Final Sale and cannot be returned.

9.2 Customer may return part or all of an Order, subject to paragraph 9.1.

9.3 In connection with returning Products, the Customer must use the return form enclosed in the packaging.

9.4 Customer acknowledges that:
• Customer is responsible for and assumes all risks relating to shipment, including delays; and
• Customer is not responsible for shipping expenses related to returning such Products provided that Ferragamo return procedures are followed.

9.5 In addition to paragraphs 9.1 and 9.3, to be a valid and effective return, the following conditions must be met:
• the return form must be correctly filled in and enclosed with the returned Product or Products;
• Products must be returned in original condition and in the original packaging; and
• if applicable, all tags must still be attached to any returned Product.
• the Product is not a custom or made-to-order item or Jewelry (Gold or Silver)
• Fragrances must be unopened and in the original plastic wrapping.

You cannot cancel/return an order for the supply of any of the following Products:
any Products that have been personalised or made to your own bespoke specifications unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered (see returns and refunds for customised Products below for more information)
any garments, Products or fragrances that have had a hygiene label or seal removed or broken.

All returns are subject to Ferragamo’s verification that returned Products are still in original condition.

9.6 If a return is made in accordance with all the above conditions, Ferragamo will refund Customer with the sum already paid by credit card as soon as possible, and in any event, within thirty (30) days starting from the time that Ferragamo receives and inspects the Customer’s returned Products. The sums shall be deemed refunded when actually credited in original form of payment not later than the above-mentioned deadline.

9.7 Ferragamo will only accept, in the manner described above, returns or replacement or refund requests solely for Products that were purchased from the Site.

10. Disclaimer of Warranties; Product Liability
10.1 THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING QUEBEC’S CONSUMER PROTECTION ACT, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, FERRAGAMO DISCLAIMS ALL WARRANTIES, CONDITIONS, GUARANTEES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED BY FERRAGAMO, WITH RESPECT TO ANY PRODUCT.
Ferragamo shall not be responsible to Customer or to any subsequent user or users for any damage, loss or claim, whether direct, indirect or consequential, whether for injury to property or person, in any matter whatsoever and Customer hereby waives any and all such claims on its behalf and on the behalf of any person or party to whom it transfers the Products.

10.2 In the event any Product does not conform to the Order, Customer’s remedies shall be limited to the remedies described in paragraph 8.3. Under no circumstances shall Ferragamo be liable for claims for any damages, whether direct, indirect, immediate, foreseeable, incidental, punitive, consequential or special or for any expenses incurred by reason of the use or misuse, sale or fabrication of Products which do not conform to the terms and conditions of the Order.

11. Applicable Law and Disputes
11.1 (Not applicable to Quebec Customers) These Terms, any Specific Estimations, and any dispute that may arise between Customer and Ferragamo shall be governed by the laws of the State of New York, and the applicable federal laws of the United States of America, without regard to principles of conflict of laws. To the extent possible under applicable law, Customer and Ferragamo expressly exclude the application of the UN Convention on Contracts for the International Sale of Goods, and Canadian federal or provincial Sale of Goods legislation, including without limitation the International Sale of Goods Act in force in the applicable province or territory of Canada, all as amended, replaced or re-enacted from time to time.

11.2 (Not applicable to Quebec Customers) In the event any dispute shall arise related to the Terms, any Specific Estimation, or any Order, such dispute shall be submitted to arbitration in the State of New York. Any arbitration under these Terms shall be conducted under the prevailing rules of the American Arbitration Association (“AAA”), including the AAA’s Supplementary Procedures for Consumer-Related Disputes. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. With respect to the Terms, any Specific Estimation or any Order shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise. Customer agrees to waive any right it may have to: (i) a trial by jury; and (ii) commence or participate in any class, consolidated or representative action against Ferragamo related to the Site, the Terms or the Specific Estimations and, where, applicable, Customer agrees to opt out of any class proceedings against Ferragamo or its licensors. Ferragamo and Customer both agree that a party may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

11.3 For Quebec Customers: These Terms and any dispute of any sort that might arise between Customer and Ferragamo shall be governed by the laws of the Province of Quebec, without reference to its conflict of laws provisions, and the laws of Canada applicable therein, and any disputes will be submitted to the courts of competent jurisdiction of the District of Montreal (Quebec).

11.4 These Terms, any Specific Estimations, and any and all other legal notices and policies on the Site constitute the entire agreement between Ferragamo and Customer regarding the subject matter of these Terms, and supersede all prior or contemporaneous communications, whether electronic, oral or written between Ferragamo and Customer with respect to such subject matter.

11.5 These Terms shall be deemed severable. In the event that any provision of the Terms is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

12. Contacts
For any further information, assistance or complaints, Customers may send an e-mail to: customercare@sf.ferragamo.com, or contact Salvatore Ferragamo, 663 Fifth Avenue, New York, NY 10022, Attention: eCommerce Dept, or contact Customer Care Service.
To know more about how we process and protect your data, please read here.