FAQ

Registration

How can I register and place an order?

If you would like to Login/Register, please click here. You can also check out as Guest. You do not need to register before placing an order.

I am a registered customer but I can't remember my data.

Please contact Customer Service at online.customercare@ferragamo.com or by phone on +39 055 3562780 if you need assistance accessing your account.

I've already placed an order without registering but I would like to register now.

You are welcome to register with us at anytime but any orders placed prior to registration will not be included in your order history.

I've already registered but would like to create another account.

You are welcome to create another account with us using a different user ID and email address.

What are the benefits of registering on Ferragamo.com?

Creating a Ferragamo.com account allows you to:

  • Manage your Wishlist.
  • Save the contents of your shopping bag for later.
  • Store shipping and billing addresses to expedite your checkout.
  • Easily access your current order details and history.
  • Receive notification regarding New Collection, Special Products and Seasonal Sales.

Payments

What payment methods are accepted?

We accept Visa, Mastercard and American Express credit cards.

I've already paid for the order but it hasn't been shipped yet.

Your purchase is debited only at the time of shipment. You may see an authorisation request on your account but we do not collect payment until the products have been shipped. Made-to-Order products require payment in advance and you will be debited when placing your order.

I've cancelled the order but I haven't received my credit.

If the order has never been shipped and you cancelled it before shipping, the amount has not been debited to your credit card but only authorised by your bank. No debit has been made as the products are charged only at the time of shipment.

Orders

Is it possible to order by phone or by e-mail?

In order to protect your privacy, orders cannot be placed by phone or email.

Can I place an order as a gift for someone?

Yes, it is possible to order as a gift for someone else and include a personalised message. The recipient of your gift will not receive the invoice.

I've seen a product which is out of stock. Will it arrive in future?

Please contact Customer Service at +39 055 3562780 if you need assistance for product availability.

Can I exchange a product?

We are unable to process exchanges at this time. You may return for a full refund and place a new order. Shipment charges, if applied to your order, will not be refunded.

I'd like to cancel /modify my order

Please contact Customer Service for any cancellation/modification requests as soon as possible. We will do our best to accommodate any modifications to orders where possible, however, we are unable to fulfil your request if order has already been processed and packed.

Can I place the order in the name of my company?

No, we do not issue invoices to companies as the orders are for final customers only. You may use your company address for delivery.

Is it possible to get a Tax Free refund for purchases on the website?

No, it is not possible to request Tax Free for products shipped within countries sharing the same customs regulations.

Product

How does Ferragamo fit?

Ferragamo uses American shoe sizes. The corresponding sizes for your country are shown on the product page when you place your order.

What does the width fitting mean?

Ferragamo supplies several widths for each size ensuring perfect fit. Please refer to the size guide on the website.

Shipments

To which countries do you ship?

You will find the list of countries available by clicking on 'shipping to' in the top right hand side of your screen. The shipping address and billing address must be within the same country.

Which forwarder will deliver my order?

Your order will be delivered by UPS express courier. Please note that Express Saver delivery will not be available during end of season sales.

How long will my order take to arrive?

This depends on the type of delivery chosen. Usually 1-2 days for express saver and 3-5 for standard shipment. Delivery times are to be considered valid once the availability of the product is confirmed and you receive our shipment advice by e-mail.

How much does standard delivery cost and how much does express delivery cost?

Standard delivery is free of charge. Express saver delivery has an additional charge of 20 Euro. All fragrance orders will be shipped using Standard delivery only.

How can I track my order/shipment?

You will receive a shipment advice by e-mail containing a link to the tracking information. If you are a registered customer you may also track your shipment by logging into your profile.

I'd like to change the shipping address on my order.

If the order is not already packed, please contact Customer Service for further information.

Returns

How much time do I have to return a product?

You may return your product within 14 days as indicated in the terms and conditions on the website. Please note, opened fragrances and made-to-order products are final sale and cannot be returned.

How can I return a product?

You will receive a prepaid UPS shipping label inside the carton containing your order. Please use this label, pack your product in the original box, fill in the relative return form and deliver to UPS.

How will my returned product be credited?

The amount will be credited to the same credit card account used for the original purchase within a maximum time of 30 days once the return is received and checked. Any shipping charges will be excluded from the refund. Ferragamo is not responsible for any delays incurred by the banking circuit.

If I return a product, are the shipment costs reimbursed?

Your credit card will be credited with the amount relative to the products purchased. Shipment costs , if applied, will not be reimbursed.

I received a gift and would like to exchange or return it for credit.

Please contact Customer Service at +39 055 3562 780 for further assistance.